Frequently Asked Questions
Installation of the products
To strip a fabric-covered electrical cable, you will need adhesive tape, a pair of scissors, and optionally a wire stripper.
- Cut a piece of adhesive tape and wrap it around the fabric-covered cable you want to strip, about two centimeters from the end. This will prevent the fabric from fraying when you strip the cable.
- Using the scissors, cut the cable near the adhesive tape. Make sure to cut only the fabric and the plastic sheath, without touching the electrical wires inside. The electrical wires should now be exposed. Remove the fabric and plastic sheath to reveal the electrical wires.
- Finally, to remove the plastic sheath from the electrical wires and expose the metal strands, you can use a wire stripper to cut the sheath. Alternatively, using the scissors, you can apply slight pressure on the sheath. This should allow you to remove it and expose the metal strands.
Creative-Cables products must be handled by qualified personnel and installed safely, ensuring to cut off the centralized power supply during installation.
All components and lamps from Creative-Cables are certified compliant with current safety standards.
All products sold on the Creative-Cables website are covered by a 2-year warranty.
The 2x cables have two copper conductors inside: one for the Line phase (brown) and one for the Neutral phase (blue). Most of the sockets from Creative-Cables on the site consist of a cover of the chosen finish and an internal thermoplastic socket that requires a 2x cable.
The 3x cables have three copper conductors inside: one for the Line phase (brown), one for the Neutral phase (blue), and one for the Earth phase (yellow/green). The Earth phase conductor should be used for sockets that do not contain non-conductive components, such as our double-ended metal sockets.
If you changed your mind about the order, you can exercise your right of withdrawal within 14 days from when you received your products. The order can be returned partly or in full.
All products must be returned to Creative-Cables intact, in unaltered conditions and complete with the original packaging. Right of withdrawal does not apply to tailored or visibly customised products, including the ones made using the configurator.
Payment and shipping
Payment can be made using the major popular online payment methods: credit card, bank transfer PayPal, or installment payment with Scalapay, Apple pay, and Google pay.
Your order will be prepared within 1 to 3 days after payment is received. Then, it may take up to 5 days for the purchased products to be delivered. We offer express services for faster delivery of your order.
If there are assemblies in your order, preparation may take some time: these products are in the "ready-to-use" category and consist of items that are assembled after the order is received.
Orders are shipped either by DHL Economy or DHL Express
Feedback
Once the returned products are received at the warehouse and their condition and integrity have been verified, we will initiate the refund (still within 14 days from the date of receipt). You can monitor the status of your request at any time in the 'My return requests' section.
We won’t be able to issue a refund until all products have been received and verified. The refund will be processed using the same payment method chosen during the order.
Creative-Cables will deduct £6.95 for handling the return request.
In the event that the product you have received is incorrect or delivered damaged, the order can be returned in its entirety and will be fully refunded.
Your order will be prepared within 1 to 3 days after payment is received. Then, it may take up to 5 days for the purchased products to be delivered. We offer express services for faster delivery of your order.
If there are assemblies in your order, preparation may take some time: these products are in the "ready-to-use" category and consist of items that are assembled after the order is received.
The refund for your return will be made using the same payment method as the one used at the time of purchase.
Creative-Cables reserves the right to carry out necessary checks on the returned goods before issuing the refund.
Promotions & gift card
Enter your promotional code in the appropriate field directly in the shopping cart before proceeding to checkout.
Currently, we do not offer a discount for the first order, but we always reward those who come back to shop with us!
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We offer a service dedicated to retailers or professionals who purchase our products, including dedicated discounts. Discover all the benefits of being a B2B customer of Creative-Cables by writing an email to info.uk@creative-cables.com: tell us who you are and what you need, and request your credentials to access the website dedicated to VAT numbers services.